Breadcrumb: Top Category: ( What's This?) Articles: ( What's This?) 2011 Congress Highlights2011 Congress Highlights Video Access 2013 Congress Delegate InformationInformation about delegates at Congress 2013. Become a DelegateHow to become a delegate at Congress 2013. Compelling Communication CourseMISCOMMUNICATION is the root cause in over 60% of sentinel events(Joint Commission, 1995 2005) Apply communication techniques to create a feedback rich environment Minimize negativity Increase employee engagement Encourage peer to peer leadership Navigate difficult conversations Acquire ready to use Congress Home Future Congress DatesA list of Congress dates for future years.