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Managing Human Resources in the Time of COVID-19

Publish Date: October 28, 2020

Managing your team is always a challenge but COVID-19 has added a whole new dimension to leadership. Ann Geier, MS, RN, CNOR, CASC, has worked in the ASC industry for over 30 years. She has been responsible for every aspect of financial and clinical operations and has been a surveyor for Accreditation Association for Ambulatory Health Care (AAAHC) since 2006. Currently, she is Chief Nursing Officer for Surgical Information Systems, the largest provider of software, billing, and professional services for outpatient facilities.

Geier spoke at OR Excellence to help guide leaders toward successful team building.

  1. Take care of your people
  • This came up as the top priority in a survey of allied professionals
  1. Don’t underestimate opinions and suggestions from employees
  • They may surprise you
  • They may have valuable suggestions or ideas
  1. Remain positive
  • Set the tone for the culture and the implementation of change
  • Staff will often resist change, so a positive culture may lessen the stress of the pandemic
  1. COVID complacency may set in
  • Staff follow rules around patients, not so much in the staff lounge
  • They’re wearing masks but not social distancing in lounge and dressing rooms
  • Managers may need to limit time in lounges and dressing rooms
  1. Furloughs don’t mean you can’t be called back at any time
  • Employees must be prepared for childcare needs, if they intend to return to work
  • Advise staff childcare coverage is not the responsibility of the employer

As an AORN member, you have free access to OR Excellence, Outpatient Surgery’s annual conference that is now online. Join now to see the complete presentation “Managing Human Resources in the Time of COVID-19” as well as other timely and valuable conference sessions.