A Planning Playbook for Opening a New Orthopedic ASC
The ASC market continues its rapid growth. In 2023, roughly 116 new ASCs opened in the U.S., many of which were orthopedic-specific in nature....
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By: OSD Staff
Published: 9/3/2015
Ringing Success
Strategic Hire Lowers our Endoscopy No-Shows
We weren't sure if we could afford to hire a full-time nurse simply to call patients and remind them about their upcoming endoscopies. Now we're pretty sure we can't afford not to.
By hiring a full-time RN to call all of our endoscopy patients about a week before their scheduled appointments, we expect to save about $50,000 this year. That projection is based on a 4 ?-month period during which we reduced no-shows by 51, compared with the previous 4 ? months. Granted, hiring an RN is a fairly expensive intervention — versus, say, texting, using an automated phone system or even hiring a medical assistant — but we wanted to have someone who was also knowledgeable enough to answer patient questions, and screen for potential problems or red flags. We think there's value in having a professional do the calling.
We also looked at which patients were more likely to be no-shows, and found, for example, that patients who were referred for screening or surveillance endoscopies, patients who were single and Medicare patients were more likely to miss appointments.
The ASC market continues its rapid growth. In 2023, roughly 116 new ASCs opened in the U.S., many of which were orthopedic-specific in nature....
In her 24 years as a nurse at Penn Medicine, Connie Croce has seen the evolution from open to laparoscopic to robotic surgery....
Through my decades of researching, testing and helping implement healthcare design solutions, I’ve learned an important lesson: A human-centered and evidence-based...