January - Patient Centered Care Table of Contents A Patient-Centric Approach to Facility Design Montefiore Medical Center has every step covered. I Am a Surgeon, I Am a Patient Lessons learned from my time on the table. Intubate With Care Nothing ruins a patient's surgical experience like broken teeth, cut lips and airway bleeding. Make the Pre-Op Process More Pleasant 5 ways to make surgery a hassle-free experience for patients. Post-Op Perks Catering to patients until the moment they head home leaves a lasting impression. "Why Do You Keep It So Cold in Here?" A warm patient is a happy -- and healthy -- patient. Why Patient-Centered Care Matters A follow-up phone call with Sandra Myerson, MBA, MS, BSN, RN DID YOU SEE THIS?