Make an Impact With Small Moves
Improvements in both workflow and staff attitudes are part of a leader’s responsibilities, but your interventions in these areas don’t need to be major to make...
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By: Paula Watkins
Published: 10/10/2007
Long story short: I got sick. I underwent what my doctors called "major abdominal surgery" in February. As an OR nurse, I may draw distinctions between what's major and what's minor in surgery, but as a patient in a hospital bed, I had no doubt that everything about this ordeal was major.
I'll admit that I'm a bit of a control freak with an occasionally over-inflated ego. Also, OR nurses can't be the easiest patients to deal with. As a result, I was served up a big, bitter, eye-opening slice of humble pie during my time at the hospital.
On the plus side, the downtime of recovery provided me with an excellent opportunity to evaluate my experiences and reflect on how it feels to wear another person's shoes. Here are a few things I learned about doctors, nurses and patients from this inconvenient intermission that life punched me in the gut with.
Improvements in both workflow and staff attitudes are part of a leader’s responsibilities, but your interventions in these areas don’t need to be major to make...
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