Make an Impact With Small Moves
Improvements in both workflow and staff attitudes are part of a leader’s responsibilities, but your interventions in these areas don’t need to be major to make...
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By: John Kelly, IV
Published: 2/10/2014
Honesty is the best policy. I'm a big believer in that. So, yes, we should apprise patents who elect to have surgery of the pros and cons of each procedure. I do lament, however, that the consent process has degraded into a nitpicking, catastrophizing and excessively legalese document.
❑ Failing to write out the words left and right. The letter 'l' no longer suffices and is grounds for a sharp reproof by the PACU nurse. Next thing you know I'll be forced to write out 'doctor kelly' instead of 'dr. k' Do I need to write 'exostosis' instead of 'spur'?
❑ Omitting the words 'acromioplasty' when consenting for rotator cuff repair. Ouch! I've been routinely performing acromioplasty with my standard cuff repairs for the past 23 years, so I feel dinged when I hear this. Should I also add 'excision of bursa?' Gimme a break!
❑ Omitting the phrase 'possible open' to an arthroscopic procedure. I've never opened a knee for a routine meniscectomy in my entire career, so I take umbrage to this criticism. Should I add 'injection of portals with lidocaine?'
In your best interest
I know some of these laments and sarcasm pertain to a necessary evil: Our society does not allow for a reasonable discussion about realistic risks and expectations. I do comply, to the best of my ability, with the informed consent process in order to avoid unnecessary heartache for both my staff and me. Truth is, I wish we could return to the days when I could simply say to each patient, "Every surgery has some risks, but I am here to help you. I believe this procedure is in your best interest."
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