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Make an Impact With Small Moves
Improvements in both workflow and staff attitudes are part of a leader’s responsibilities, but your interventions in these areas don’t need to be major to make...
TRAPPER KEEPER The Surgical Center of the Rockies sends patients home with folders that contain all their post-op paperwork.COMMUNICATION
All Important Patient Documents In One Organized Folder
At discharge, we give each of our patients a folder to take home. Inside we put post-op instructions, prescriptions, the patient satisfaction survey and a label that lists all of the names of the staff who took care of them. We've found that our patients like having everything in one organized place, and they really like knowing the names of everyone who took care of them.
Stacy Deno
Surgical Center of the Rockies
Colorado Springs, Colo.
[email protected]
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