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Adjusting Your Leadership Style
A generational gap has formed in the workplace and beyond between the twentysomethings of Gen Z and seemingly everyone else....
Patients who undergo surgery on their birthdays definitely deserve special treatment, so we make a point to scan the case schedule every morning to check if a patient is celebrating a life milestone. If they are, we surprise them with a YETI tumbler filled with chocolates, a cake and a happy birthday banner in either their pre-op or post-op bay. It takes only a few minutes to prepare the surprise, but recognizing a patient's special day wipes away the stress they might be feeling and brings a smile to their face.
Bill Willis, RN
Vance Thompson Vision
Sioux Falls, S.D.
[email protected]
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