Hot Topic! HCAHPS, Value-Based Purchasing, and a Culture of Always



Karen Cook, BSN, RN, Studer Group

Gift-in-Kind provided by the Studer Group

Are hospitals truly delivering on their mission to always provide a culture of safe, patient and family-centered care? Would every patient say their experience is one they would “definitely” or “usually” be willing to recommend to their family and friends? This session will help position participants for success in a performance-driven environment by hardwiring the tactics and processes proven to impact reportable quality metrics. General content will include information on HCAHPS, Value-Based Purchasing Program, and the financial impact to hospitals.


  • Describe the history, including the current usage, of the HCAHPS survey and CAHPS Surgical Survey.  
  • Articulate the atmosphere surrounding public reporting, Value-Based Purchasing, and financial impact to reimbursement.  
  • List three evidence-based practices that will build a culture of safety, improve core measures, and favorably impact the patient perception of quality care.   

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