How Are Your Conflict Management Skills?
On any team, conflicts will occur. As a leader, you should set the tone on how conflict should be handled, particularly before it negatively impacts your operations or, worse...
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By: Leslie Mattson
Published: 2/4/2015
teamwork
Don't Soak the Pans
When I was a teenager, my family had a built-in dishwasher. Two, actually: my brother and me. We both hated doing the dishes with a passion. One of us would wash the dinner dishes as quickly as possible, but let the pans soak in soap and water overnight. Of course, if I left a soaking pan for my brother, he'd have to wash it the next night. You can bet he returned the favor. Don't soak the pans is a term I use in surgery. It means fairly sharing the work, pitching in and helping out. When everybody helps pick the next day's cases, for example, it's like washing all the pans at the end of the day instead of leaving them for the next person. What if nobody on your staff let the pans soak?
All OR staff should pick cases for the next day. No one leaves until cases are picked, which means the early room down and staff with down time pick. Before a staffer leaves, she should report to somebody that the pick is complete. And she can't soak the pans!
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