Celebrating Nurses’ Monumental Impact
There is a myriad of ways to participate in National Nurses Week, which is celebrated May 6-12, from honoring your staff RNs with a gift or event to taking steps to let...
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By: OSD Staff
Published: 9/3/2015
Ringing Success
Strategic Hire Lowers our Endoscopy No-Shows
We weren't sure if we could afford to hire a full-time nurse simply to call patients and remind them about their upcoming endoscopies. Now we're pretty sure we can't afford not to.
By hiring a full-time RN to call all of our endoscopy patients about a week before their scheduled appointments, we expect to save about $50,000 this year. That projection is based on a 4 ?-month period during which we reduced no-shows by 51, compared with the previous 4 ? months. Granted, hiring an RN is a fairly expensive intervention — versus, say, texting, using an automated phone system or even hiring a medical assistant — but we wanted to have someone who was also knowledgeable enough to answer patient questions, and screen for potential problems or red flags. We think there's value in having a professional do the calling.
We also looked at which patients were more likely to be no-shows, and found, for example, that patients who were referred for screening or surveillance endoscopies, patients who were single and Medicare patients were more likely to miss appointments.
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