Confront Difficult Conversations Head On
Transitioning from a perioperative nurse to a leadership role in an Ambulatory Surgery Center (ASC) presented me with numerous challenges, but none were as daunting...
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By: OSD Staff
Published: 6/2/2016
Make Patients' Escorts Feel at Home
Being a surgical patient's escort is a thankless job. While you and the patient are busy with the perioperative process, they've taken the day off to wait, and possibly worry. Offering them coffee and tea is a gracious perk, and waiting room Wi-Fi is a bonus. But if you keep them informed and treat them with the same personal attention and professionalism that your patients get, your business will make a positive impression on them as well.
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