Confront Difficult Conversations Head On
Transitioning from a perioperative nurse to a leadership role in an Ambulatory Surgery Center (ASC) presented me with numerous challenges, but none were as daunting...
This website uses cookies. to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking “Accept & Close”, you consent to our use of cookies. Read our Privacy Policy to learn more.
By: OSD Staff
Published: 11/29/2017
The Long And Lonely Wait
Case Delayed? Let Pre-op Patients Know
When did a pre-op nurse last check on that patient in bay No. 2? She's been lying there for 45 minutes with the curtain pulled around her. Maybe the surgeon is running late or maybe a case is running long. Whatever the reason for the delay, nobody's told the patient because nobody's bothered to check in on her. On our satisfaction surveys, some of our patients who had longer-than-usual wait times in pre-op noted they felt like we'd forgotten about them. We came up with a simple way to prevent this from happening. We keep a small dry erase board at the nurse's station that lists what time the patient arrived, what bay they're in, what time the pre-op assessment was completed and when they're due for a 30-minute check. So when those inevitable delays happen, now at least our patients know that we care enough to look in on them.
Transitioning from a perioperative nurse to a leadership role in an Ambulatory Surgery Center (ASC) presented me with numerous challenges, but none were as daunting...
Welcome to A Day in the Life of an Administrator, our online column, where we sat down with Cynthia Wiersema, director of nursing at NANI Vascular in Fort Wayne, Ind...
Each of your staff members has a unique personality....