A Planning Playbook for Opening a New Orthopedic ASC
The ASC market continues its rapid growth. In 2023, roughly 116 new ASCs opened in the U.S., many of which were orthopedic-specific in nature....
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By: OSD Staff
Published: 10/6/2015
Waiting Game
Dealing With Delays
For patients, nothing's worse than an interminable wait in pre-op. To reduce complaints about long waits, check in on patients parked in pre-op due to a backed-up schedule or a late physician. Every 30 minutes, a patient care technician or RN rounds each pre-operative bay to check and see if patients need anything, such as a warm blanket, a magazine or a bathroom break. We honestly let patients and family members know the cause of the delay and the approximate start time of their surgery. After rounding, we initial the box on the patient-rounding log. Patients appreciate knowing why they're waiting and that we haven't forgotten about them. Chatting with them for a minute eases their frustration.
The ASC market continues its rapid growth. In 2023, roughly 116 new ASCs opened in the U.S., many of which were orthopedic-specific in nature....
In her 24 years as a nurse at Penn Medicine, Connie Croce has seen the evolution from open to laparoscopic to robotic surgery....
Through my decades of researching, testing and helping implement healthcare design solutions, I’ve learned an important lesson: A human-centered and evidence-based...