Keep Connections With Colleagues on Your Radar
Spring is the season for conferences and live events, which can go a very long way toward revitalizing your outlook....
This website uses cookies. to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking “Accept & Close”, you consent to our use of cookies. Read our Privacy Policy to learn more.
By: Outpatient Surgery Editors
Published: 11/14/2019
Our facility’s satisfaction surveys revealed low scores and negative comments in reference to the quality of our communication with patients and their family members. Loved ones weren’t being kept up to speed about what was going on in the OR, surgeons couldn’t find them when they needed to give updates and patients weren’t always getting the after-care information they needed. That’s why we hired a patient advocate to bridge the communication gap between providers and patients. Rebecca Chavez greets patients when they arrive and stays in constant communication with families while their loved ones are in surgery. She has an amazing memory and personality; she addresses every patient and family member by name and makes personal connections with everyone she meets. While nurses focus on patient care, she keeps family members calm, informed and updated about what’s going on. Ms. Chavez reassures patients and family members by saying, Surgeons will take of procedures. I’m here to take care of you.
Brittney Williams, RN
Baylor Scott and White Medical Center Sunnyvale
Sunnyvale, Texas
[email protected]
Spring is the season for conferences and live events, which can go a very long way toward revitalizing your outlook....
The U.S. Food and Drug Administration (FDA) announced this week that its ongoing investigation of plastic syringes for potential failures has found that the use of...
People often rise to leadership positions due to the excellent quality of their work, but then may have a tough time letting go of that work in their new position....