TAKE IT IN STRIDE It's critical to receive feedback without getting overly defensive because, at the end of the day, you and your surveyor have the same end goal — ensuring patients receive the best care possible.
|
Heath DeHaan, Metro Health OAM Surgery Center
You can look at accreditation surveys as white glove inspections designed to ding your deficiencies or as opportunities for learning and growth. To help you take a more positive and proactive approach to the process, we sought advice from a group of administrators who have just wrapped up their facility's accreditation renewal or are currently in the thick of the preparation process. Their insights will have you ready to greet surveyors with calm, cool confidence.
New to Outpatient Surgery Magazine?
Login or subscribe to continue reading this article