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Ideas That Work: Dial-Up Access
Patients Appreciate Free Phone Consults
Publish Date: June 30, 2021   |  Tags:   Ideas That Work Patient Experience
Dial up
COURTESY CALL Farzad Masrool, MD, talks with patients to answer their questions and schedule the care they need. The calls aren’t meant to replace face-to-face clinic appointments.   |   GBMC

My partner and I offer free phone consultations for prospective patients to provide them with a timely diagnosis of their health conditions and schedule the treatments they need. That’s especially important when dealing with head and neck cancers, when delays in care could have devastating consequences. Those who are interested in connecting with one of us fill out a form on our facility’s website and we call them back within two business days. So far, the requests have come from people with general ear, nose and throat issues or those with concerns about having cancer. I usually call the individuals at the end of my workday. In about five to 10 minutes, I’m able to answer their  questions and hopefully get them started on the care they need to achieve positive outcomes.

Farzad Masrool, MD 
Milton J. Dance, Jr. Head and Neck Center
Towson, Md. 
[email protected]

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