Top leaders and frontline staff at Emory Healthcare in Atlanta are teaming up to find creative ways to provide the best experience for patients from underrepresented groups and partner with the local communities they serve. “We’re not checking boxes,” says Tyra Seagraves, MHA, CPXP, CDP, senior patient experience manager. “We’re thinking outside of them.”
That innovative approach earned Emory this year’s OR Excellence Award for Diversity, Equity and Inclusion (DEI). Last year, the health system hired Ildemaro González, MBA, as its first chief DEI officer. A DEI council was also formed to integrate what had been siloed efforts to promote a more inclusive and welcoming environment.
Mr. González held several town halls and listening sessions and put the feedback he received into action. He determined how the health system could make room at the table for everyone and be intentional with its choices to, for example, change the hiring process to eliminate implicit biases. What Emory is striving for manifests in care teams, leadership and the system’s composition.