SAFE KEEPING Collect patient credit card info on the day of service and store the information in a safe until the insurance claim has been processed.

Collections
Ensure Patient Payments Every Time

If patients don't pay their co-pays, co-insurance and/or deductibles at the time of service, we ask them for their credit card information. We take that info and store it in a safe, which our billing staff has access to. Once the claim for their procedure is processed, we give patients a courtesy call telling them that we will charge such-and-such amount on this credit card to cover their portion of the bill. It's convenient for both our center and patients, and has been a major success. Since implementation, we've increased our patient collections by 30%.

Elizabeth Yuen
Kips Bay Endoscopy Center
New York, N.Y.
[email protected]