Dissatisfied patients? One hospital system is giving them refunds. The hope is it will pay off in improved patient satisfaction scores.

ENT doc sexually assaulted at least 5 patients, civil suits claim. 5 patients sue surgeon who allegedly sexually assaulted them. The Calif. physician has pled not guilty to the charges and is in jail in lieu of $3M bail.

New guidelines on overlapping surgeries. ACS releases new guidelines on double-booking surgeries. "Overlapping operations" are OK, but patients should be informed.

Failing grades in hand hygiene and injection safety. Hand hygiene, safe-injection practices sorely lacking at outpatient facilities. Study finds high failure rates in both areas.

FDA approves morcellation device, with a warning. Tissue containment system doesn't reduce cancer-spreading risk, agency says.

Hospital employee claims GI doc sexually assaulted patient after she was given propofol. She's suing him and his former gastroenterology practice.

Let your staff know you're listening with this Idea That Works from Camden, South Carolina.

A day in the life of an endoscope. Your scopes are flexible. Your reprocessing standards shouldn't be.

Innovative Ideas That Work - Simple Staffing Solutions.

Behind Closed Doors: The lonely life of a travel nurse. Some 13-week assignments are all guts and no glamour (or living room).

Editor's Page: Prescription to addiction? We've gone from one extreme to the other with managing post-op pain.

Pre-Oxygenate claustrophobic patients with this Idea That Works from San Jose, California.

Medical Malpractice: How to avoid product liability lawsuits. Your facility may be on the hook for defective drugs and devices.

Cutting Remarks: Are we going overboard with patient safety? Sometimes you have to overrule overprotective staff members.

10 insider tips to ace your next accreditation survey. There's more to prepping for your survey than just memorizing standards.

In Case You Missed It ... Top 10 viewed features on outpatientsurgery.net

Everything in its place. Tips to get a grip on your inventory.

Thinking of Buying ... Pupil dilation solutions. Drugs and devices to tame even the most difficult pupils.

Test-driving the newest ENT navigation systems. Precision and convenience are the hallmarks of the 5 latest offerings.

The case for pre-packaged medications. Patient safety is just one of many reasons you should use pre-filled syringes.