How Are Your Conflict Management Skills?

On any team, conflicts will occur. As a leader, you should set the tone on how conflict should be handled, particularly before it negatively impacts your operations or, worse, the experiences of your patients. At the first sign of conflict, step in to lower the temperature among the parties. This is not the time to judge who’s right or take any aggressive action. Instead, calmly and rationally bring them together and talk it through. By doing so, you set an example, not only for them but for your entire team. While conflicts will inevitably arise, your team will learn to address them proactively, respectfully and in a constructive manner.

A great leader uses conflict to build a stronger team.