In the old school of leadership, trust-based relationships with staff were secondary to unilateral, transactional decision-making that often produces fear and a “servitude”...

Leaders often mentor staff who are hoping to grow their careers. It’s just as important, however, for leaders to have their own trusted, objective advisors to lean on.

I need this project to succeed. My center is treading water. I’m doing everything I can here. One simple switch to those statements can make a world of difference to your...

Despite the difficult work and long hours that you commit to leading your facility, always remember: You can’t do it all. It’s not just about you, both in terms of how hard you...

One of the fundamental challenges of solid and fair leadership is to separate the behavior from the employee — especially when a problematic behavior or broken rule...

We live in stressful times, and many employees would prefer their work not needlessly add to that stress and even negativity, but rather provide a safe refuge from the chaos...

Face time with executive leadership is one of the best ways to ensure staff recognizes that their day-to-day work is an integral part of their facility’s mission....

The leadership roles in the ambulatory setting are critical to the overall success of the facility. It’s a constant challenge to find better ways to accomplish the organization’s...

The annual performance review, which has served as the cornerstone of leader-to-staff feedback for decades, simply isn’t enough in today’s ever-changing work environment....

When otherwise trustworthy staff members make mistakes — and let’s face it, they will because they are human — leaders often fall into the trap of micromanaging their...

Erosion of trust. Decreased productivity. Poor morale. Abysmal engagement. Even a revolving-door culture of turnover. These are only a handful of the side effects that can...

Most leaders wholeheartedly believe in the power of coaching. Unfortunately, it often falls into the “important but not critical” category of an endless to-do list....

Do you usually read instructions? I rarely do unless I’m stuck. Take cooking, for example. Once I find a recipe I like, I tend to make it from memory, skipping the instructions....

When any kind of crisis arises, don’t be tempted to simply come up with a quick, expedient solution to stop the bleeding and leave it at that....

Team members don’t need executive titles to be leaders. By educating and empowering your staff, and serving as an open-minded, judgment-free, collaborative sounding board ...

By nature, great leaders are problem-solvers. They look deep within complex dynamics to identify conflicts and constraints that could hinder their teams from operating at...

As a leader, you naturally want your team members to be satisfied with their jobs. But there’s a fine line between happy-but-complacent employees and fulfilled...

What are the biggest challenges your team faces? A great leader doesn’t fall back and double down on the tried-and-true during times of disruption....

Organizations naturally gravitate toward hierarchical structures, but today’s most enlightened leaders make a concerted effort to avoid rigidly existing (or, in the view of...

Welcome to A Day in the Life of an Administrator, our online column, where we sat down with Scott Smallwood, RN, clinical director for Bend (Ore.) Surgery Center....