Lisa Heard

Lisa Heard, DNP, RN, CGRN, CPPS, CPHQ has been a healthcare quality and patient safety leader since 2014. As the director of hospital quality and clinical compliance at Mass General Brigham, Heard collaborates with hospital quality leads, assessing patient safety needs and implementing risk mitigation recommendations. Heard’s background includes roles such as nurse manager at Boston Children’s Hospital and senior director at North Shore Medical Center. She transitioned her expertise into teaching and prioritizing patient safety and quality and has also served as president for the National Society of Gastroenterology Nurses and Associates and the American Board for Certification of Gastroenterology Nurses.