Leader Exchange: Transforming Conflict into Collaboration

How to Foster a Culture of Respect

Every day there are new articles or publications within the nursing profession sharing how bullying and incivility is on the rise in healthcare. In addition to peer-to-peer incivility among nurses, the multi-disciplinary nature of perioperative services can lead to hierarchical bullying. The negative effects of poor behavior, especially when tolerated by leaders, have been directly linked to staff dissatisfaction and ultimately employee turnover.  

This panel of experts will detail how these behaviors manifest and how leaders can turn the tide inside the department. Proven communication strategies and tools will be shared to enhance leaders’ ability to address bullying and incivility.

Key Takeaways

• Tips for identifying conduct which can be detrimental to a positive team culture
• Demonstrate how to address unprofessional behavior
• Share how to communicate expectations to create a culture of accountability

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Meet the Panelists

Deborah Ebert MSN, RN, NEA-BC, CNOR, CCRN-K, CPAN, CAPA
Associate Vice President, Perioperative Services, Memorial Hermann Texas Medical Center

Renee Thompson DNP, RN, FAAN, CSP
CEO & Founder of the Healthy Workforce Institute

Simone Nicholson MSN, RN, CNOR
Nurse Manager, Main Operating Room, Lankenau Medical Center

Moderator: Jake Runion MBA, BSN, RN
Sr. Manager AORN Center for Perioperative Leadership

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